Frequently Asked Questions
What is my Secret Code?
Your Secret Code is your key to the Qantas campaign. You can use this code to change your level of involvement and see your profile.
Your secret code is just for you, so don't share it with anyone.
Enter your secret code to:
- Personalise your Qantas page on this computer
- See yourself in Qantas banners ads on this computer
- Change your level of involvement on this computer
Where do I find my Secret Code?
Your Secret Code was emailed to you when you first registered. Can't find it? Don't worry just click on the "I'm already registered button" on qantas.com/you, enter your email address and we'll send you another email containing your code. Make sure to check your junk email box if you don't see it come through within an hour.
Can I change or remove my picture from the campaign?
Once you upload your photo, we will start using it according the selections you made on qantas.com/you. So that we can manage all the photos we receive, we ask you to confirm that you are happy with your photo when you upload it, and that you don't change it later. We also ask that you confirm you are happy for your photo to be used publicly, unless you select "Don't show me publicly", as it may not be possible for us to remove your photo from public media once we start using it.
However, if you have any problems or concerns about your profile, you can email us at firstname.lastname@example.org, and we will handle requests on a case by case basis.
How do I change my level of involvement in the campaign?
Click on the "My Details" button and update your level of involvement. You will receive an email as confirmation of these changes. Please note you cannot unregister from "I want my name on a plane", "I want to be part of the Qantas ad campaign" or "I want to win Qantas Frequent Flyer points" once you have checked the box to register for these 3 items.
How do I share my banner with my friends?
When you registered, if you agreed that your photo could be used publicly (that is, you didn't select "Don't show me publicly"), then a personalised, shareable web page showing your photo has been created for you. Anyone can see this page, so you can share it with your friends. This will also allow them to see you in a Qantas banner and learn more about the campaign.
Your link to your personalised webpage was sent to you in your Welcome Approval email. It is also on your personalised webpage.
What is my Personalised Webpage?
See "How do I share my banners with my friends."
Who can see my photo?
When you registered with the campaign you were given the option of selecting "Don't show me publicly". If you selected that option, only you can see your photo, and it will only appear on your personalised webpage and in banners that are targeted only to a device you have used to log in to qantas.com/you (and not later logged out of the site on that device). If you didn't select that option, then we may use your photo in media that anyone can see, so your photo might appear in places such as on the background of webpages like qantas.com/you, in banners on selected external websites and in other media.
How will my photo and name be used?
Please refer to our T&Cs
Why can't I see my photo in the banners?
Everything that is submitted to the Qantas campaign must be moderated. We aim to have everything approved within 24 hours, but it in some cases it might take longer, for example, if we have an unusually high number of profiles to review. If it's been over 24 hours and you still aren't seeing your image in banners check the following:
Are you registered on the computer you're using?
If not, go to qantas.com/you and enter your Secret Code
Do you have your cookies turned-off?
This campaign needs to use cookie information to link your picture to your computer. You will have to turn your cookies back on by following the instructions provided by your internet browser.
Why wasn't my photo and/or name approved?
Qantas has guidelines around what can and cannot be accepted as part of the campaign. Please refer to the guidelines here
What will you do with my information?
Qantas respects your privacy. We will handle your personal information according to the selections you make on qantas.com/you, and in accordance with our Privacy Statement
How will I know if I win the Qantas Frequent Flyer Competition?
You will be contacted within 2 business days of the draw, and your name will be published in The Australian newspaper on 2 August 2012. Your details may also be used on Facebook.com/qantas. For further information regarding the Qantas Frequent Flyer competition, please click here
Was your question answered here? If not, please contact email@example.com